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14th solicitor’s office 

Website Design for a Government Office

14th Circuit Solicitor's Office Website Design by Bragg Media Marketing

Summary

Bragg Media Marketing redesigned the website for the 14th Circuit Solicitor’s Office, the chief prosecuting agency for Allendale, Beaufort, Colleton, Hampton and Jasper counties. Covering 3,200 square-miles of South Carolina’s Lowcountry, they are the only five-county circuit in the state.

The new website included increased website security, intuitive navigation and organization and an updated, mobile responsive design that complements the Solicitor’s Office brand identity.

Challenge

As a prosecuting agency for several counties, the 14th Solicitor’s Office has a lot of information to provide to the public. However, vital information about programs for survivors of domestic violence and sexual assault was difficult to find. Administrators also spent a lot of time answering calls that had no bearing on their office, often referring people to law enforcement agencies. The former website’s interface made it difficult for the Solicitor’s Office staff to make simple updates, such as embedding videos, and had an outdated design that was not mobile friendly.

    INSights

    During the first meeting with the 14th Circuit Solicitor’s Office, we took a tour of the headquarters and we were amazed with the Solicitor’s Office state-of-the-art facility for the Victims Services Center — which provides a variety of programs for victims of domestic violence and sexual assault, including partnerships with the community’s leading organizations. This information was buried on their former website. Jeff Kidd, the Public Information Officer, wanted the new website to serve as a safe place for men, women and children who are in vulnerable situations. He also wanted to make edits with ease, including embedding current videos.

      Solution

        The Bragg Media team focused on a brand appropriate design with a seamless user experience. One of the new website’s goal included decreasing the number of unnecessary phone calls from the public by answering their questions on the website first. This included:

        • A “How Do I …” page for frequently asked questions and links to more information
        • An easy-to-use navigation bar and large buttons on the homepage that quickly points to areas of interest
        • A search bar on the homepage where users can quickly type in keywords
        • A page for diversionary programs or court alternative programs with a second menu bar linked with anchors

        Perhaps one of the most important aspects of the website is the Victims Services Center page. This page was built to look like a different website — complete with a different header, footer and menu. The page also is outfitted with sticky buttons for contact info and “quick exit” to navigate the user away from the page — ideal for victims stuck in a household with an abuser.

        Before

        After

        Results

        Bragg Media designed a robust website for the Solicitor’s Office with easy-to-find information, advanced security, high-performance web hosting and search optimized plugins. We provided a recorded video conference tutorial on how to use the website, the hosting and HubSpot Customer Relationship Management (CRM). A website user manual also includes thorough information — login information, HTML color codes, plugins; instructions on how to add a blog and edit a page; and best practices on how to update the website moving forward.

        The Solicitor’s Office website has become a valuable digital resource for the community. 

        The 14th Circuit Solicitor’s Office website was in drastic need of overhaul, and we’re so glad we asked Bragg Media to handle the redesign. We had definite ideas about how the new site should function and look. They not only executed what we wanted, they imparted their own insights that made www.scsolicitor14.org even better than we envisioned. What’s more, the work was quick, meticulous and professional. Bragg Media also provided the training and manual we need to maintain the site on our own.
        Jeff Kidd

        Public Information Officer, 14th Circuit Solicitor's Office

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